Patient Services Ambassador (Dietary Aide)
About The Position
Southcoast Health is seeking a Patient Services Ambassador (Dietary Aide) at St. Luke’s Hospital in New Bedford, Massachusetts. This per-diem position works day/evening shifts, with weekend and holiday rotation. Listed shift times are 6:30 a.m.–3:00 p.m. and 3:45 p.m.–7:45 p.m. The role performs a variety of duties to support customer and patient satisfaction. It involves helping patients select meals close to mealtime, adjusting selections to meet diet restrictions with the patient, and correcting patient-selected menus only with the patient’s knowledge. The role uses a menu correction guide and an assigned dietitian as a resource to avoid serious menu-correction errors. The ambassador must be able to describe ingredients and features of menu items and enter patient food preferences into the Patient Services Software Platform. Duties may also involve using the EPIC Platform and other reasonable tasks as assigned. The position reports to the Manager Patient Services or designee. The listed pay range is $16.81–$23.81 per hour, with the rate determined based on experience.
Requirements
- High school diploma or GED plus additional courses or training, or equivalent knowledge or experience, is preferred.
- Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption for medical or personal reasons by signing a statement certifying the choice to be exempt once hired.
Responsibilities
- Perform duties that support customer and patient satisfaction.
- Ensure patient meal selections are made as close to mealtime as possible.
- Adjust meal selections to diet restrictions with the patient.
- Update and correct patient-selected menus only with the patient’s knowledge.
- Use the menu correction guide and consult the assigned dietitian as a resource to avoid serious menu-correction errors.
- Describe the ingredients and features of menu items.
- Enter patient food preferences into the Patient Services Software Platform.
- Use the EPIC Platform as needed or directed.
- Perform other reasonable duties as assigned.
Benefits
- Competitive pay and comprehensive benefits package
- Generous Earned Time Off Package
- Employee Wellbeing Program
- 403B Retirement Plan with company match
- Tuition assistance / Federal Loan Forgiveness programs
- Professional growth opportunities and customized leadership training
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What This Job Offers
Education Level
High school or GED
