Patient Services Ambassador (Dietary Aide)

Southcoast Health System•New Bedford, MA

3d•Onsite

About The Position

Southcoast Health is seeking a Patient Services Ambassador (Dietary Aide) to support patient and customer satisfaction. The role helps ensure that patient meal selections are obtained as close to mealtime as possible, adjusts selections with patients to accommodate diet restrictions, and corrects patient-selected menus using the menu correction guide and an assigned dietitian as a resource. The ambassador must be able to describe ingredients and features of menu items and enter patient food preferences into the Patient Services Software Platform. The role also uses the EPIC Platform as needed or directed and performs other reasonable duties as assigned. This position is based at St. Luke’s Hospital in New Bedford, Massachusetts. The schedule is 24 flex 32 hours, with a day shift from 6:30 a.m. to 3:00 p.m. and a weekend and holiday rotation. The position reports to the Manager Patient Services or designee.

Requirements

Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption for medical or personal reasons by signing a statement certifying the choice to be exempt once hired.

Nice To Haves

High school diploma or GED plus additional courses or training, or equivalent knowledge or experience, preferred.

Responsibilities

Perform a variety of duties to ensure customer and patient satisfaction.
Ensure patient meal selections are obtained as close to mealtime as possible.
Adjust meal selections with the patient to accommodate diet restrictions.
Update and correct patient-selected menus with the patient’s knowledge, using the menu correction guide and assigned dietitian as resources to avoid serious errors.
Describe the ingredients and features of all menu items.
Enter patient food preferences into the Patient Services Software Platform.
Perform duties using the EPIC Platform as needed or directed.
Perform other reasonable duties as assigned.