Patient Services Ambassador
About The Position
Southcoast Health is seeking a Patient Services Ambassador to support customer and patient satisfaction. The role ensures, as directed, that patient meal selections are made as close to mealtime as possible; adjusts selections to diet restrictions with the patient; and updates or corrects patient-selected menus only with the patient’s knowledge. The ambassador uses the menu correction guide and an assigned dietitian as resources to help avoid serious errors, describes ingredients and features of menu items, enters patient food preferences into the Patient Services Software Platform, and uses the EPIC platform as needed or directed. Other reasonable duties may be assigned. This is an 8-hour day-shift position at Charlton Memorial Hospital in Fall River, Massachusetts, with a schedule of 6:30 a.m. to 3:00 p.m. The role includes every-other-weekend work and an annual holiday rotation. It reports to the Manager Patient Services or designee. Pay is based on experience, within a stated range of $16.81 to $23.81 per hour.
Requirements
- High school diploma or GED, plus additional courses or training, or equivalent knowledge or experience, preferred.
- Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption for medical or personal reasons by signing a statement certifying the choice to be exempt from vaccination once hired.
Nice To Haves
- Additional courses or training, or equivalent knowledge or experience.
Responsibilities
- Perform a variety of duties to support customer and patient satisfaction.
- Ensure, as directed, that patient meal selections are as close to mealtime as possible.
- Adjust meal selections to diet restrictions with the patient.
- Update and correct patient-selected menus only with the patient’s knowledge.
- Use the menu correction guide and assigned dietitian as resources to avoid serious errors in menu correction.
- Describe the ingredients and features of all menu items.
- Enter patient food preferences into the Patient Services Software Platform.
- Use the EPIC platform as needed or directed.
- Perform other reasonable duties as assigned.
Benefits
- Competitive pay and comprehensive benefits package
- Generous Earned Time Off package
- Employee Wellbeing Program
- 403B retirement plan with company match
- Tuition assistance and Federal Loan Forgiveness programs
- Professional growth opportunities and customized leadership training
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
