Patient Access Specialist
Sparrow • Carson City, MI3d • Onsite
Patient Access Specialist Jobs
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CAR-PATIENT ACCESS SPECIALIST
Sparrow•Carson City, MI
•Onsite
About The Position
The Patient Access Representative creates a positive impression for patients and family members. The role interviews and registers patients in the iSparrow (Epic) system, assists with switchboard operations, and directs patients and visitors to the appropriate department. The position also supports registration, scheduling, insurance verification, point-of-service collections, and other patient access processes while maintaining confidentiality and compliance with applicable regulations and hospital policies. The role may support multiple Patient Access areas, help with system education and support, assist in onboarding and training new staff, and contribute to continuous improvement initiatives. Additional duties may be assigned or modified by leadership.
Requirements
- High school diploma or GED.
- At least six months of experience working with the public.
- Excellent interpersonal and communication skills.
- Strict adherence to patient confidentiality.
Nice To Haves
- Previous clerical experience.
- Experience working in a healthcare setting.
- Working knowledge of EPIC, Passport, and Microsoft Outlook applications.
- Working knowledge of insurance verification, benefit interpretation, and point-of-service collections.
- Working knowledge of medical terminology.
Responsibilities
- Interview patients to collect complete and accurate confidential demographic and financial information for regulatory and billing requirements.
- Perform pre-registration, verify insurance, and collect copayments and deductibles.
- Enter accurate and timely confidential patient information in compliance with hospital policies and regulations, including HIPAA and EMTALA.
- Provide empathetic customer service to patients and families.
- Assign appropriate ICD-10 information for registration and billing compliance at scheduling and registration.
- Obtain signatures and information required by regulatory agencies and comply with HIPAA, EMTALA, and Identity Theft (Red Flag) reporting requirements.
- Verify insurance eligibility and covered benefits using available electronic systems or by phone.
- Explain patients’ financial responsibilities and collect prepayments for services not covered by insurance, including copayments, deductibles, and good-faith deposits.
- Use multiple computer applications to register patients, schedule appointments, and retrieve surgical, testing, insurance, and financial information.
- Coordinate with other departments and physician office staff to obtain required information or escalate issues.
- Work exception accounts held internally or rejected by payers because of registration errors.
- Cross-train to support various Patient Access areas with minimal supervision.
- Support continuous improvement and lean initiatives in the Patient Access Department.
- Provide occasional system support and education to other caregivers on applications used in patient access procedures.
- Assist with onboarding and training new staff.
- Screen patients and visitors for infectious disease upon entry into the hospital.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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