Patient Access Specialist

Children•Portland, OR

About The Position

The Patient Access Specialist is often the first point of contact for patients visiting TCC sites or facilities. This position answers and routes incoming telephone calls, greets and checks in patients, verifies demographic and insurance information, collects copayments and outstanding balances, and schedules appointments according to clinic protocols. The specialist also communicates patient suggestions to management and supports patient outreach for ongoing quality measures. The role requires professional, courteous communication; sound judgment when assessing urgency; confidentiality; and the ability to manage competing priorities in a fast-paced medical office. The specialist works closely with clinical staff and others, maintains a clean reception and waiting area, and sanitizes counters and surfaces. Work hours are subject to office needs to ensure coverage during all hours of operation. Immunizations are required for employment, including proof of vaccination for MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB screening.

Requirements

High school diploma or equivalent.
At least three years of experience in an office environment or related customer service field.
Current BLS certification, required within 90 days of hire and maintained thereafter.
Knowledge of medical terminology.
Ability to influence and lead by example and establish and maintain positive relationships.
High level of self-awareness and cultural competence.
Excellent interpersonal skills.
Ability to gather information for triage-related decisions and problem-solve low- to moderate-complexity situations.
Ability to work independently in coordination and decision-making responsibilities.
Ability to stay organized and flexible as demands change.
Ability to handle a high volume of work under pressure.
Proficiency using a computer and electronic medical records.
Ability to maintain patient, team member, and employer confidentiality.
Ability to make critical judgments under pressure, communicate constructively, collaborate, and maintain effective working relationships.
Ability to stand, stoop, walk, bend, and kneel for prolonged periods.
Proof of required immunizations: MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB screening.

Nice To Haves

Associate or bachelor's degree in Business Administration, Healthcare, or another related field.
One year of healthcare-related experience.

Responsibilities

Answer incoming telephone calls professionally and courteously, route calls to the correct destination, and schedule appointments according to procedures for timing and routing.
Route complex messages to medical staff according to established guidelines.
Verify patient demographics, create new accounts, and verify insurance eligibility.
Greet and check in patients at the front desk and notify clinical staff when patients arrive.
Collect and record copayments and outstanding balances, and balance the cash drawer daily.
Participate in patient outreach to support ongoing quality measures and maintain scheduling guidelines.
Communicate patient suggestions to management.
Maintain clear, effective patient interactions and use problem-solving skills.
Protect the confidentiality of sensitive patient information.
Manage and prioritize a high volume of work in a fast-paced, changing environment.
Recognize, interpret, and evaluate situations and their level of urgency.
Maintain high standards of office conduct.
Keep the reception area and waiting room clean and neat, and regularly sanitize counters and surfaces.