Patient Access Specialist

RiverStone Health•Joliet, MT

About The Position

The Patient Access Specialist provides customer service to RiverStone Health clients in person, by phone, and in writing. The role involves scheduling and coordinating patient services, collecting and entering patient information, answering questions, and referring clients to appropriate resources. Work is typically fast-paced and is carried out with integrity and innovation to support high-quality service delivery. The position is in the Community Health Center Division and supports the Bridger and Joliet clinics. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.: Monday, Wednesday, and Thursday at Bridger; Tuesday and Friday at Joliet. The role is non-exempt and full-time, with an hourly wage range of $20.32 to $22.84, depending on years of experience and internal equity. The position reports to the Clinic Manager and has no supervisory responsibilities. Work is mainly performed at a computer, potentially for up to 10 hours per day. The employee must follow safety, security, health, confidentiality, and HIPAA requirements. Work is structured by public health regulations and established medical practices, and decisions directly affect the quality of services provided to the public.

Requirements

High school diploma or equivalent.
Any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Computer literacy, including Excel, Outlook, and Word.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to demonstrate non-judgmental and empathetic listening skills.
High degree of attention to detail.
Knowledge and understanding of protected sensitive patient health information, HIPAA, and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to meet deadlines and work as a team player.
If not CPR/BLS certified upon hire, must become CPR/BLS certified; RiverStone will provide the training.

Nice To Haves

Medical terminology training or experience.
Experience working with underserved populations.
Experience working in a customer service environment.

Responsibilities

Communicate with patients in person, by phone, and in writing in a compassionate, friendly, and professional manner.
Collect, prepare, and accurately enter data into multiple database systems in a timely manner.
Greet and check in patients; make and reschedule appointments; conduct follow-ups and outreach; handle medical records requests; and escort patients to applicable service areas.
Perform administrative tasks such as distributing mail, requesting payment, handling money, preparing deposit paperwork, answering and routing calls, scanning patient documents, and preparing correspondence.
Review and provide information to outside entities while following confidentiality and HIPAA policies and procedures.
Communicate with RiverStone employees and providers to support efficient operations and quality customer service.
Support quality improvement processes and contribute to high-quality work and team support.
Refer customers to other RiverStone programs and community services as needed.
Prepare and coordinate special projects as needed.
Resolve problems and concerns, and report issues and incidents using RiverStone processes.
Keep public-facing areas clean and tidy.
Attend staff and educational meetings and represent RiverStone Health at meetings, trainings, or public events when needed.
Help clean exam rooms and/or move equipment in exam rooms to prepare for patients.
Help cover staffing needs at the Joliet RiverStone Health Clinic when asked.
Perform other duties as assigned in support of RiverStone Health’s mission and goals.
Maintain a safe and secure working environment and apply safety, security, health, and injury-prevention practices.