Patient Access Specialist

Oregon Imaging Centers•Eugene, OR

12d•Onsite

About The Position

Oregon Imaging Centers, LLC (OIC) is seeking an experienced, compassionate, and enthusiastic Patient Access Specialist to join its scheduling team. This 30-hour position is described as full-time and requires flexibility. It is based in a fast-paced, high-energy call center environment within the scheduling department. The specialist schedules appointments and procedures, verifies electronic and faxed orders for accuracy against OIC standards, and works with the Pre-Authorization and Health Records departments to verify insurance and patient information. The role also involves educating patients about the exam process, providing directions to OIC locations, and supporting a positive, effective, and efficient scheduling experience. The specialist communicates with patients, providers, insurance companies, and internal staff while maintaining confidentiality.

Requirements

High school diploma or equivalent.
At least 6 months of previous experience in a medical office or call center environment.
Ability to multitask in a fast-paced, professional environment.
Strong computer and typing skills.
Excellent telephone etiquette.
Strong attention to detail, time management, multitasking, and verbal communication skills.
Ability to work independently and as part of a team.
Ability to prioritize and exercise excellent judgment.
Ability to tolerate long periods of sitting and/or standing; walk and climb stairs; use a keyboard with sufficient dexterity; read computer screen text, at times for extended periods; lift supplies weighing up to 40 lbs. with assistance as necessary; and hear and speak with individuals in person or by telephone.
Close and distance vision.

Nice To Haves

Previous medical scheduling experience, preferably in radiology.
Knowledge of medical terminology.
Formal anatomy class.
Knowledge of HIPAA regulations.
Medical Terminology: 1 year (Preferred).
Call Center: 1 year (Preferred).
Medical experience: 1 year (Preferred).

Responsibilities

Schedule appointments and procedures.
Verify electronic and faxed orders for accuracy according to OIC standards.
Work with the Pre-Authorization and Health Records departments to verify insurance and patient information.
Educate patients about the exam process.
Provide directions to OIC locations.
Deliver a positive, effective, and efficient scheduling experience for patients.
Communicate effectively and provide quality customer service to patients, providers, insurance companies, and internal staff.
Maintain a high level of confidentiality.