Patient Access Specialist - Birthing Inn

Froedtert South • Pleasant Prairie, WI

3d

About The Position

As a Patient Access Specialist, you will be one of the first people patients meet and help create a welcoming experience while ensuring they can access the care they need. You will support patients and families, help them navigate the healthcare system, and contribute to a positive experience from their first interaction with Froedtert South. The role involves organizing appointments and patient information, using healthcare technology, and working as part of a healthcare team.

Requirements

• High school diploma or GED.
• Comfortable using computers and learning new technology.

Nice To Haves

• 6 months–1 year of healthcare, customer service, receptionist, or related experience preferred.
• Medical terminology and healthcare experience preferred.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Welcome patients and complete check-in and check-out.
• Register patients and maintain accurate demographic and insurance information.
• Verify insurance coverage and collect applicable patient payments.
• Assist with patient portal enrollment.
• Receive and route patient messages to the appropriate clinical team.
• Manage work queues, referrals, and prior authorizations.
• Provide excellent customer service to patients, families, and coworkers.
• Use electronic healthcare systems and other technology to support efficient operations.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan with employer contribution.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Career development opportunities.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED