Patient Access Specialist - Birthing Inn

FroedtertSouth • Pleasant Prairie, WI

3d

About The Position

As a Patient Access Specialist, you will be one of the first people patients meet and help create a welcoming experience while ensuring they can access the care they need. The role supports efficient healthcare operations through patient scheduling, registration, insurance verification, communication, and technology use. You will help patients navigate the healthcare system and contribute to a positive experience from their first interaction with Froedtert South.

Requirements

• High school diploma or GED.
• Comfortable using computers and learning new technology.

Nice To Haves

• 6 months–1 year of healthcare, customer service, receptionist, or related experience preferred.
• Medical terminology and healthcare experience preferred.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Welcome patients and complete check-in and check-out.
• Register patients and maintain accurate demographic and insurance information.
• Verify insurance coverage and collect applicable patient payments.
• Assist with patient portal enrollment.
• Receive and route patient messages to the appropriate clinical team.
• Manage work queues, referrals, and prior authorizations.
• Provide excellent customer service to patients, families, and coworkers.
• Use electronic healthcare systems and other technology to support efficient operations.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan with employer contribution.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Career development opportunities.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED