Patient Access Specialist II | Patient Access | Full- Time | Days

UF Health • Gainesville, FL

3d

About The Position

The Patient Access Specialist II assists patients in understanding and managing their financial responsibilities related to medical care. The role guides patients through insurance verification and benefit explanations, and coordinates payment plans or financial assistance programs. It also addresses billing inquiries and works with healthcare providers and billing departments to maintain accurate account information. The specialist educates patients about financial resources, monitors outstanding balances, and thoroughly documents interactions and arrangements.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in patient financial counseling or account management.
• Expertise in insurance verification and explaining patient benefits.
• Experience coordinating payment plans and financial assistance programs.
• Strong interpersonal and communication skills.
• Knowledge of healthcare billing regulations and patient privacy standards.

Nice To Haves

• College degree or related coursework.

Responsibilities

• Assist patients in understanding and managing financial responsibilities related to medical care.
• Verify insurance coverage and explain benefits to patients.
• Coordinate payment plans and financial assistance programs.
• Resolve billing inquiries and collaborate with healthcare providers and billing departments.
• Educate patients on available financial resources.
• Monitor outstanding balances and document all interactions and arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED