Patient Access Advocate, Full-time Days

Intuitive Health•Georgetown, KY

About The Position

The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. The role helps provide a welcoming environment, excellent customer service, accurate recordkeeping, and efficient patient flow while supporting clinical staff. Team members are employed by Intuitive Health and work alongside partner health systems to deliver a seamless, patient-centered experience. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation. The position is in a healthcare setting with routine contact with patients who may have contagious illnesses. The work environment has moderate noise from phones, printers, and office activity, and uses standard office equipment. Evening, weekend, or rotating shifts may be required depending on facility needs. The role regularly involves sitting, standing, walking, talking, and listening, as well as using hands for typing, filing, and handling office equipment. It occasionally requires lifting or moving objects up to 25 pounds and concentrating while handling multiple requests simultaneously. Duties and responsibilities may change at any time.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus, professionalism, tact, teamwork, flexibility, organization, and time management.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Ability to work at any facility and provide own transportation.
Ability to travel primarily locally during the business day; some out-of-area and overnight travel may be expected.

Nice To Haves

One year of customer service experience is strongly preferred.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting is strongly preferred.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR) is strongly preferred.

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits and collect copays, deductibles, and payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette, route calls, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks such as copying, scanning, faxing, and filing.
Keep waiting areas, front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach that promotes positive patient experiences.
Attend staff meetings and required training sessions and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.