Patient Access Advocate, Full-time Mid shift

Intuitive Health•Hilton Head Island, SC

13d

About The Position

The Patient Access / Front Office Associate greets patients and visitors, supports timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role helps maintain a welcoming environment, deliver excellent customer service, keep accurate records, and support clinical staff and efficient patient flow. The position works in a healthcare setting and involves routine contact with patients who may have contagious illnesses. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation. Evening, weekend, or rotating shifts may be required depending on facility needs.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus, strong communication, professionalism, tact, teamwork, flexibility, organization, and time management.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Ability to work at any facility and provide own transportation.
Ability to sit, stand, walk, talk, and listen regularly; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments according to company guidelines.
Support patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette, route calls, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks such as copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach that promotes positive patient experiences.
Attend staff meetings and required training sessions and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within the scope of the role as assigned.