Patient Access Advocate, Part-time Mid shift

Intuitive Health•Rosston, IN

9d•Onsite

About The Position

The Patient Access Advocate provides patient-facing registration and clerical support in a combined emergency room and urgent care setting. The role greets patients, answers and directs calls, enters information into electronic systems, and maintains a pleasant, professional demeanor while helping patients and visitors feel welcome. The advocate performs check-in and check-out, updates demographics, verifies insurance eligibility and benefits, collects point-of-service payments, confirms registration information for accurate billing, and completes visit-closure and follow-up activities. The role also supports wayfinding, maintains patient files, assists with general office tasks, and helps keep front desk and waiting areas clean and presentable. The position requires multitasking, patient-focused communication, and compliance with HIPAA and company policies. The scheduled shift is 9:00 a.m. to 9:30 p.m., with 2–4 shifts per two-week pay period. Employees use a flexible six-week self-scheduling process, subject to scheduling guidelines covered during orientation. The employee is non-exempt and scheduled according to operational needs. The position operates in a healthcare setting, with routine possible contact with patients who have contagious illnesses and moderate noise exposure. It involves standard office equipment and physical activities including standing, walking, using hands, reaching, sitting, talking, and listening; lifting up to 10 pounds may be required.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least six months of work experience in a healthcare setting or one year of customer service experience.
Exceptional communication and customer-service skills.
Effective communication and collaboration skills, with a patient/client focus.
Flexibility and the ability to work independently and in a self-directed manner with individuals from diverse backgrounds.
Ability to multitask, prioritize multiple demands, and meet productivity standards.
Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively to patients and employees.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to apply common sense to detailed written or oral instructions and handle problems in standardized situations.
Analytical and problem-solving skills; ability to manage conflict and request supervisor assistance when appropriate.
Basic computer literacy and knowledge of Microsoft Word, Excel, and Outlook.
Solid work history.
Ability to perform the physical activities described, including standing, walking, using hands, reaching, sitting, talking, listening, and potentially lifting up to 10 pounds.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least one year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.
Knowledge of general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.
Healthcare exposure, in addition to customer- or patient-facing customer service experience.

Responsibilities

Greet patients in person and by phone in a friendly, courteous, and professional manner.
Check patients in and out and perform registration functions, including updating demographics and documenting information in electronic systems.
Verify insurance eligibility and benefits through an electronic verification system or by contacting payers directly.
Collect copayments, coinsurance, deductibles, and other payments due at the point of service or visit closure.
Confirm registration information and paperwork is accurate and complete to support clean billing.
Perform visit-closure activities and any necessary patient-care follow-up activities.
Provide wayfinding and customer-focused assistance to patients, families, and visitors.
Answer and screen calls, direct callers to the appropriate person, take messages, and provide general location and contact information.
Assist staff and patients with clerical duties, including copying, scanning, and faxing documents.
Create and maintain patient files.
Keep the front desk, waiting room, and children’s play area clean and presentable; maintain a clean work environment, including tasks such as emptying trash, vacuuming, mopping, and cleaning counters.
Follow HIPAA policies and procedures and all company policies.
Encourage a friendly and respectful work environment.
Attend staff meetings and huddles as required and maintain daily focus on productivity standards.