Patient Access Advocate, Part-time Mid shift

Intuitive Health•Jacksonville, FL

8d•Onsite

About The Position

The Patient Access Advocate provides welcoming, professional front-desk and registration support in an integrated emergency room and urgent care healthcare setting. The role greets patients and visitors, answers and directs phone calls, enters and verifies information in the electronic health record, manages patient files and paperwork, and performs general clerical duties. Registration work includes updating demographics, verifying insurance eligibility and benefits, collecting copayments, coinsurance, deductibles, and other payments, confirming account accuracy for billing, and completing visit-closure and follow-up activities. The advocate provides wayfinding and customer-focused assistance to patients and families, maintains a clean and presentable front desk and waiting areas, and follows HIPAA and company policies. The position is part-time, with a stated mid shift on Saturdays and Sundays from 11 a.m. to 11 p.m.; scheduling may be based on operational need. It is non-exempt and operates in a healthcare environment where the employee may encounter contagious illnesses and moderate noise.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least one year of experience in a medical office setting; the posting also lists a minimum of six months of healthcare work experience or one year of customer service experience.
Effective and exceptional communication and customer-service skills.
Collaboration skills and a patient/client focus.
Basic knowledge of Microsoft Word, Excel, and Outlook; must be computer literate.
Ability to use general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.
Ability to multitask, prioritize competing demands, and work independently and self-directed.
Ability to read and comprehend simple instructions, correspondence, and memos, and to write simple correspondence.
Ability to present information effectively to patients and other employees.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to follow detailed written or oral instructions, handle standardized problems, manage conflict, and seek supervisor assistance when needed.
Analytical and problem-solving skills, flexibility, and a solid work history.
Ability to work with individuals from diverse backgrounds.

Nice To Haves

Basic understanding of health insurance and insurance verification.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.

Responsibilities

Greet patients and visitors courteously and professionally, in person and by phone.
Check patients in and out and perform registration functions, including updating demographics and documenting information in the electronic system.
Verify insurance eligibility and benefits through an electronic system or by contacting payers directly.
Collect copayments, coinsurance, deductibles, and other payments; complete visit-closure and necessary follow-up activities.
Confirm registration information and paperwork are accurate and complete to support clean billing.
Create and maintain patient files and perform clerical tasks such as copying, scanning, and faxing.
Answer and screen phone calls, direct callers to the appropriate person, take messages, and provide general location and company information.
Provide wayfinding and customer-focused assistance to patients and families.
Keep the front desk, waiting room, children’s play area, and work environment clean and presentable, including cleaning duties as needed.
Encourage a friendly and respectful work environment and help patients and families feel welcome.
Follow HIPAA policies and procedures and all company policies.
Attend staff meetings and huddles as required and maintain focus on productivity standards.