Patient Access Advocate, Part-time Mid Shift

Intuitive Health•Carmel, IN

About The Position

The Patient Access Advocate greets patients, answers phones, enters information into electronic health records and databases, and performs general clerical duties. The role requires a consistently pleasant, professional demeanor, the ability to multitask, and a commitment to making patients feel welcome. The advocate performs patient registration, updates demographics, verifies insurance, collects point-of-service payments, and documents registration information to help ensure accurate accounts and clean billing. The position also includes visit closure and follow-up activities, wayfinding, and providing patients and families with friendly, reassuring customer service. The role supports a clean, presentable work environment, follows HIPAA and company policies, and works collaboratively with staff and patients. This position is non-exempt, and scheduling is based on operational need.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least 6 months of work experience in a healthcare setting or 1 year of customer service experience.
Effective communication, collaboration, and patient/client service skills.
Basic knowledge of Microsoft Word, Excel, and Outlook; must be computer literate.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively to patients and employees.
Basic math skills, including adding, subtracting, multiplying, and dividing.
Ability to follow detailed written or oral instructions and handle problems in standardized situations.
Ability to work independently and in a self-directed manner with people from diverse backgrounds.
Analytical and problem-solving skills, and the ability to manage conflict and request supervisor assistance when needed.
Ability to multitask and prioritize competing demands effectively.
Knowledge of general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.
Solid work history.
Ability to perform duties involving standing, walking, hand use, reaching, sitting, talking, and listening; may need to lift up to 10 pounds.
Ability to work in a healthcare setting with routine potential contact with patients who have contagious illnesses or diseases.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least 1 year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.

Responsibilities

Greet patients and visitors in a friendly, courteous, and professional manner, both in person and by phone.
Check patients in and out and perform registration functions, including updating demographic information and documenting registration details in an electronic system.
Verify insurance eligibility and benefits using an electronic verification system or by contacting the payer.
Collect copayments, coinsurance, deductibles, and other payments required at the point of service or during visit closure.
Complete visit closure activities and any necessary patient-care follow-up activities.
Confirm registration accounts and paperwork contain accurate, complete information to support clean billing.
Provide wayfinding assistance to patients and visitors.
Assist staff and patients with clerical tasks, including copying, scanning, faxing, and creating and maintaining patient files.
Answer and screen phone calls, direct calls to the appropriate person, take and route messages, and provide callers with relevant company information.
Keep the front desk, waiting room, and children's play area clean and presentable; maintain a clean work environment, including housekeeping tasks as needed.
Follow HIPAA policies and procedures and all company policies.
Promote a friendly and respectful work environment and provide customer-focused service to patients and their families.
Attend staff meetings and huddles as required and maintain focus on productivity standards.