Patient Access Advocate, Part-time Mid shift

Intuitive Health•Jacksonville, FL

9d•Onsite

About The Position

The Patient Access Advocate provides front-desk and registration support in a healthcare setting, creating a welcoming and professional experience for patients and visitors. The role includes greeting patients, answering and directing calls, entering and maintaining information in electronic health record systems, registering patients, verifying insurance, collecting payments, confirming paperwork, and completing visit-closure and follow-up activities. The advocate also provides wayfinding and general information to patients and visitors, assists with clerical tasks, and helps maintain clean, presentable reception, waiting, and children’s play areas. The position requires consistent customer service, multitasking, adherence to HIPAA and company policies, and the ability to work independently and collaboratively. The scheduled shift is Saturday and Sunday, 11 a.m. to 11 p.m.; scheduling is based on operational need. The role is non-exempt.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least six months of work experience in a healthcare setting or one year of customer service experience.
At least one year of experience in a medical office setting.
Exceptional communication and customer-service skills; ability to read and comprehend simple instructions and correspondence, write simple correspondence, and present information effectively.
Basic math skills, including addition, subtraction, multiplication, and division.
Basic computer literacy and knowledge of Microsoft Word, Excel, and Outlook.
Knowledge and skills in using general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.
Ability to multitask, prioritize competing demands, and meet productivity standards.
Ability to work independently and collaboratively with people from diverse backgrounds.
Analytical and problem-solving skills; ability to follow detailed written or oral instructions and handle standardized situations using common sense.
Ability to manage conflict and appropriately request help from a supervisor.
Flexibility, effective communication, collaboration, patient/client focus, and technical capacity.
Solid work history.
Ability to perform duties involving standing, walking, hand use, reaching, sitting, talking, listening, and occasional lifting of up to 10 pounds.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.

Responsibilities

Greet patients and visitors courteously and professionally, in person and by phone.
Check patients in and out and perform registration functions, including updating demographic information and recording registration details in electronic systems.
Verify insurance eligibility and benefits, and collect copayments, coinsurance, deductibles, and other payments.
Confirm that patient accounts and paperwork are accurate and complete to support clean billing.
Complete visit-closure activities and any necessary patient-care follow-up activities.
Provide wayfinding and information to patients, families, visitors, and callers, including directions and company contact information.
Answer and screen calls, route them to the appropriate person, and take or direct messages.
Assist with clerical duties such as copying, scanning, faxing, and creating and maintaining patient files.
Keep the front desk, waiting room, and children’s play area clean and presentable; perform cleaning tasks as needed.
Follow HIPAA policies and procedures and all company policies.
Promote a friendly, respectful, reassuring, customer-focused environment.
Attend staff meetings and huddles as required and focus daily on productivity standards.