Patient Access Advocate, Part-time Mid shift, Intracoastal

Intuitive Health•Jacksonville, FL

13d

About The Position

The Patient Access Advocate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. The role helps ensure a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow. The position is part-time, with a listed mid-shift schedule of 11 a.m. to 11 p.m., at Intracoastal. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation. The role works in a healthcare setting with routine contact with patients who may have contagious illnesses. The environment has moderate noise from phones, printers, and office activity, and regularly uses standard office equipment. Evening, weekend, or rotating shifts may be required depending on facility needs.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Regular ability to sit, stand, walk, talk, and listen; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.
Ability to work at any facility and provide own transportation.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments in accordance with company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette, route calls, and take messages as needed.
Provide general information such as directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks including copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking as needed.
Support patients and families with a friendly and reassuring approach to promote positive patient experiences.
Attend staff meetings and required training sessions, and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.