Patient Access Advocate, Part-time Nights, Intracoastal

Intuitive Health•Jacksonville, FL

12d•Onsite

About The Position

The Patient Access Advocate (also described as a Patient Access / Front Office Associate) greets patients and visitors, supports timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role helps provide a welcoming environment, excellent customer service, accurate recordkeeping, and efficient patient flow in a healthcare setting. The position is part-time nights at the Intracoastal location, with a stated schedule of 7 p.m. to 7 a.m. Team members are employed by Intuitive Health and work alongside health-system partners. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation. The work environment involves routine contact with patients who may have contagious illnesses and moderate noise from phones, printers, and office activity. The role regularly involves sitting, standing, walking, talking, listening, and using hands for typing, filing, and handling office equipment; it occasionally requires lifting or moving objects up to 25 pounds. Evening, weekend, or rotating shifts may be required depending on facility needs.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus and strong communication skills.
Professionalism, tact, and teamwork.
Flexibility and ability to manage multiple tasks.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Organization and time management.
Ability to work at any facility and provide own transportation.
Ability to regularly sit, stand, walk, talk, listen, and use hands for typing, filing, and handling office equipment; occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments in accordance with company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette, route calls, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks such as copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach that promotes positive patient experiences.
Attend staff meetings and required training sessions and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.