Patient Access Advocate, Part-time Nights

Intuitive Health•Radcliff, KY

2d•Onsite

About The Position

The Patient Access Advocate provides patient-facing registration and clerical support in a healthcare setting. The role greets patients and callers in a friendly, professional manner, checks patients in and out, enters and updates information in electronic health records and databases, verifies insurance, collects payments, and ensures registration information is accurate for billing. The position also performs visit-closure and follow-up activities, assists patients and visitors with wayfinding, handles calls and messages, and provides general clerical support. The advocate maintains a clean, welcoming front desk and waiting area, follows HIPAA and company policies, and contributes to a friendly, respectful, patient-focused environment. This is a part-time night position scheduled from 7 p.m. to 7 a.m., two shifts per week, including a weekend rotation. Scheduling is based on operational need. The job operates in a healthcare setting and may involve routine contact with patients who have contagious illnesses or diseases, use of standard office equipment, and moderate noise exposure. The position is non-exempt.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least 6 months of work experience in a healthcare setting or 1 year of customer service experience.
Exceptional communication and customer service skills.
Flexibility, collaboration skills, patient/client focus, and technical capacity.
Basic knowledge of Microsoft Office products, including Word, Excel, and Outlook; must be computer literate.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information to patients and employees.
Basic math skills, including the ability to add, subtract, multiply, and divide.
Ability to follow detailed written or oral instructions, handle problems in standardized situations, and work independently and self-directed.
Ability to work with people from diverse backgrounds, manage conflict, and appropriately seek a supervisor's help when needed.
Analytical and problem-solving skills.
Ability to perform multiple tasks simultaneously and prioritize competing demands effectively.
Solid work history.
Ability to stand, walk, use hands, reach, sit, talk, and listen; may need to lift up to 10 pounds.
Availability for a part-time night schedule of two 7 p.m.–7 a.m. shifts per week, including a weekend rotation.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least 1 year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.
Knowledge of general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.

Responsibilities

Greet patients and callers in a friendly, courteous, and professional manner, both in person and over the phone.
Check patients in and out and perform registration functions, including updating demographic information and documenting registration details in an electronic system.
Verify insurance eligibility and benefits using an online verification system or by contacting payers directly.
Collect copayments, coinsurance, deductibles, and other point-of-service payments.
Perform visit-closure activities and any necessary patient-care follow-up activities.
Confirm patient account and paperwork information is accurate and complete to support clean billing.
Answer and screen phone calls, direct callers to the appropriate person, take and relay messages, and provide requested company information.
Provide wayfinding assistance to patients and visitors.
Assist staff and patients with clerical duties, including copying, scanning, faxing, and creating and maintaining patient files.
Keep the front desk, waiting room, children's play area, and work environment clean and presentable, including duties such as emptying trash, vacuuming, mopping, and cleaning counters.
Follow HIPAA policies and procedures and all company policies.
Encourage a friendly and respectful work environment and provide patients and families with a reassuring, customer-focused experience.
Attend staff meetings and huddles as required and maintain daily focus on productivity standards.