Patient Access Advocate, Full-time Nights, Intracoastal

Intuitive Health•Jacksonville, FL

13d

About The Position

The Patient Access Advocate (also described as a Patient Access / Front Office Associate) greets patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role supports a welcoming environment, excellent customer service, accurate recordkeeping, clinical staff, and efficient patient flow. The position is full-time, overnight, with a listed schedule of 7 p.m. to 7 a.m., at Intracoastal. Team members are employed by Intuitive Health and work alongside UF Health Jacksonville.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus, strong communication skills, professionalism, tact, teamwork, flexibility, organization, and time management.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected; the employee must be able to work at any facility and provide their own transportation.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits and collect copays, deductibles, and payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones with proper etiquette, route calls, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks, including copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking as needed.
Support patients and families with a friendly, reassuring approach that promotes positive patient experiences.
Attend staff meetings and required training sessions and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.