Patient Access Specialist - Culpepper Medical Center
About The Position
The Patient Access Specialist supports a seamless, accurate, and welcoming patient registration experience at Culpepper Medical Center. This patient-facing role provides registration, check-in, insurance verification, and patient access services across multiple outpatient areas. It requires strong communication, adaptability, attention to detail, and a commitment to patient-centered service. The specialist works with scheduled appointments and walk-in patients seeking laboratory, imaging, EKG, and other outpatient services. The role includes helping patients access financial assistance resources and application processes, responding to workflow and system updates, and coordinating with teammates and clinical departments. The specialist floats among MRI, Surgical Services, Main Radiology, the Health Center, and other registration locations as operational needs change. The position offers full-time daytime work, Epic training and onboarding, structured shadowing and trainer support, exposure to multiple specialties and patient populations, and opportunities for career advancement within UVA Health. Saturday rotation and overtime opportunities are available.
Requirements
- High school graduate or equivalent.
- No prior experience required.
- No licensure required.
- Strong communication skills, flexibility, attention to detail, and commitment to accurate, patient-centered service.
- Ability to sit for prolonged periods; frequently bend or stoop; reach overhead and perform extensive or repetitive reaching and repetitive computer-keyboard motions.
- Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly.
- Ability to lift, push, or pull 20–50 pounds.
Responsibilities
- Welcome patients and complete registration and check-in processes.
- Verify demographic information, insurance coverage, and required documentation.
- Collect patient signatures and ensure registration records are complete and accurate.
- Assist patients with financial assistance resources and eligible application processes.
- Support scheduled appointments and walk-in services, including laboratory visits, imaging, EKGs, and other outpatient services.
- Respond to departmental communications, workflow updates, and system changes.
- Collaborate with teammates and clinical departments to help patients move efficiently through care.
- Float among outpatient registration areas, including MRI, Surgical Services, Main Radiology, the Health Center, and other locations as operational needs evolve.
Benefits
- Medical, dental, and vision insurance.
- Generous paid time off.
- Retirement savings.
- Long-term and short-term disability.
- Health savings plans and flexible spending accounts.
- Certification and education support.
- Comprehensive Epic training and onboarding.
- Structured shadowing and dedicated trainer support.
- Saturday shift differential pay.
- Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities.
- Supportive team committed to mentorship and collaboration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
