Patient Access Specialist - Emergency Department

FroedtertSouth • Pleasant Prairie, WI

1d

About The Position

As a Patient Access Specialist in the Emergency Department, you help patients and families navigate the healthcare experience from arrival. The role balances customer service, patient registration, communication, and accuracy in an environment where priorities can change quickly. You are an important connection between patients, families, and the clinical team, helping provide a welcoming, organized, and compassionate experience.

Requirements

• High school diploma or GED.
• Comfort interacting with patients and families experiencing stressful situations.

Nice To Haves

• Healthcare, customer service, registration, or administrative experience.
• Knowledge of medical terminology.
• Experience with computers and electronic healthcare systems.

Responsibilities

• Register patients arriving for emergency care.
• Verify demographic and insurance information.
• Complete accurate patient registration and documentation.
• Collect applicable copays, balances, and payments.
• Answer patient and family questions and provide appropriate assistance.
• Manage telephone calls and route messages appropriately.
• Coordinate information with clinical and administrative teams.
• Maintain accurate patient information in healthcare systems.
• Follow established registration, privacy, and revenue-cycle procedures.
• Support efficient patient flow within the Emergency Department.
• Provide compassionate and professional service to patients and families.

Benefits

• Applicable shift differential.
• Medical, dental, and vision insurance.
• Retirement plan with employer contribution.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Career development opportunities.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED