Part-Time Patient Access Specialist

UnitedHealth Group•Walnut Creek, CA

3d•$18 - $32•Onsite

About The Position

The Part-Time Patient Access Specialist is an integral member of the team and the first point of contact for people inquiring about the provider’s practice. The role organizes the practice’s daily activities and paperwork, verifies insurance information, obtains and documents referral and authorization details, and supports patient payments and access operations. The position includes on-the-job training and may involve training staff, serving as a superuser for primary computer systems, leading department improvement opportunities, and working on special projects. This is a 32-hour-per-week position with variable shifts during operating hours of 7:30 a.m. to 8:15 p.m., Monday through Sunday. Occasional overtime may be required based on business need. The position is primarily based in Walnut Creek, California, with coverage at facilities in Pleasanton and Brentwood as needed.

Requirements

High school diploma or GED.
At least 1 year of experience in a hospital, office setting, customer service setting, or phone support role.
Ability to work part-time, 32 hours per week, on variable days and shifts Monday through Sunday between 7:30 a.m. and 8:15 p.m., including occasional overtime based on business need.
Ability to work at local sites in Walnut Creek, Pleasanton, and Brentwood, California, as needed.
Strong interpersonal, communication, and customer service skills.

Nice To Haves

At least 1 year of experience with prior authorizations.
At least 1 year of experience working with electronic health records.
Experience using Microsoft Office products.
Experience in a hospital patient registration department, physician’s office, or other medical setting.
Experience in insurance reimbursement and financial verification.
Experience requesting and processing financial payments.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Ability to perform basic mathematics for financial payments.

Responsibilities

Verify insurance eligibility and benefits for assigned accounts using electronic verification systems or by contacting payers directly.
Use approved scripting when contacting payers directly.
Obtain referral, authorization, and pre-certification information and document it in the system.
Identify outstanding balances from patients’ previous visits and attempt to collect amounts due.
Train staff on computer systems, new processes, payer updates, and assigned reporting.
Function as a superuser for primary computer systems.
Proactively identify and lead department improvement opportunities.
Work on special projects as needed.
Perform the duties of a Patient Access Representative.
Maintain current knowledge of admission, registration, and pre-registration requirements for all areas.

Benefits

Paid Time Off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Development opportunities for other roles.