Patient Access Specialist - Part-time

Ensemble Health Partners • Pottstown, PA

4d • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, policies, processes, and regulatory requirements. The role is part-time and onsite at Tower - Pottstown Hospital in Pottstown, Pennsylvania. The stated pay range is $17.00–$18.15 per hour, based on experience.

The specialist supports patient access operations by handling registration and pre-registration, verifying insurance and medical necessity, explaining and collecting required forms and signatures, and helping patients understand financial responsibilities. The role also includes telephone switchboard duties, account audits, patient communications, and point-of-service collections, with a focus on accurate records and excellent customer service.

This is described as an entry-level career opportunity. The required CRCR certification must be obtained within nine months of hire; the company pays for it. The posting also highlights bonus incentives, tuition reimbursement, comprehensive benefits, and career advancement.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• CRCR certification required within 9 months of hire; company paid.
• Must be able to work onsite at Tower - Pottstown Hospital in Pottstown, Pennsylvania.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and designated documents, including Medicare and Tricare Important Message notices, observation forms, MOON forms, consent forms, and other forms implemented for future services.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs
• Career advancement
• Quarterly and annual incentive programs
• Professional development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED