Patient Access Associate Specialist- Part Time

Ensemble Health Partners • Richmond, VA

6d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admission duties for patients receiving hospital services while meeting organizational goals, the organization’s mission, and regulatory compliance requirements. The role follows policies and processes used throughout the organization and provides compassionate, high-quality service to patients and others.

Responsibilities include handling patient registration and pre-registration, verifying insurance and medical necessity, receiving physician orders, explaining forms and patient instructions, collecting payments, and supporting accurate billing. The position also operates the telephone switchboard as applicable and conducts account audits and reporting to support quality and compliance standards.

Requirements

• High school diploma or GED.
• CRCR (Certified Revenue Cycle Representative) certification required within 9 months of hire; the company pays for the certification.
• Inquisitive and open to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Nice To Haves

• At least 1 year of customer service experience.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information; explain financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and the witness’s name; and explain and distribute patient education documents and designated forms.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advance Beneficiary Notice (ABN) software, inform Medicare patients of potential non-payment for tests, and distribute and document ABNs and other designated forms and pamphlets as appropriate.
• Use quality auditing and reporting systems to identify and correct accounts, conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid professional certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED