Patient Access Associate Specialist- Part Time

Ensemble Health Partners • Richmond, VA

4d • Onsite

About The Position

The Patient Access Specialist performs admission duties for patients receiving hospital services while meeting organizational goals, mission, and regulatory compliance requirements. The role follows organization-wide policies and processes and provides compassionate, high-quality service to patients, colleagues, and other callers. This is an onsite position at Bon Secours - Richmond Community Hospital in Richmond, Virginia. The posted pay range is $17.00–$18.15 per hour, based on experience.

Requirements

• High school diploma or GED.
• CRCR (Certified Revenue Cycle Representative) certification required within nine months of hire; company paid.
• Must be able to work onsite at Bon Secours - Richmond Community Hospital in Richmond, Virginia.
• Must reside and be authorized to work in the United States.

Nice To Haves

• One or more years of customer service experience.
• Inquisitiveness and openness to innovation, including using AI to explore better processes and reduce friction in patient and client experiences.

Responsibilities

• Assign accurate medical record numbers (MRNs) and complete medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Pre-register patient accounts, including contacting patients to obtain demographic, insurance, and other information and explain financial liabilities, payment plans, and payment options.
• Collect point-of-service payments and past-due balances as applicable.
• Explain general consent for treatment forms and obtain required signatures and witness names.
• Explain and distribute patient education materials and designated forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advance Beneficiary Notice (ABN) software, inform Medicare patients of potential non-payment, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are accurately and promptly completed, and provide statistical data to Patient Access leadership.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Professional certification relevant to the associate’s field.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED