Patient Access Associate Specialist - Part-time

Ensemble Health Partners • Waverly, OH

6d • $17 - $18 • Onsite

About The Position

Ensemble is seeking a Patient Access Associate Specialist to perform admitting duties for patients receiving hospital services. The role supports the organization’s mission, goals, regulatory compliance requirements, and consistent policies and processes while providing compassionate, high-quality service to patients and colleagues. This is a part-time, onsite position at Adena - Pike Medical Center in Waverly, Ohio, paying $17.00–$18.15 per hour based on experience.

The position includes patient registration and pre-registration, verification and documentation, handling insurance and financial information, and supporting point-of-service collections and clean-claim processes. The associate also operates the telephone switchboard, explains and distributes required patient forms and education materials, and conducts account audits and reporting. The role requires customer service experience and openness to innovation, including exploring AI-enabled ways to improve processes and patient and client experiences. A CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and ways to reduce friction and improve patient and client experiences.
• High school diploma or GED required.
• CRCR certification required within 6 months of hire; the company pays for the certification.
• Must be able to work onsite at Adena - Pike Medical Center in Waverly, Ohio.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service, with performance measured by Press Ganey, and meet assigned point-of-service goals.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate service.
• Use quality auditing and reporting systems to identify and correct accounts, audit accounts across employees, departments, and facilities, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness's name.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED