Patient Access Associate Specialist - Part time

Ensemble Health Partners • Sneedville, TN

6d • $17 - $18 • Onsite

About The Position

This part-time, onsite role at Ballad - Hancock County Hospital in Sneedville, Tennessee, performs admitting and patient access duties for hospital patients while meeting organizational goals, policies, and regulatory requirements. The position supports accurate registration and billing processes and provides compassionate, high-quality service to patients, colleagues, and other stakeholders.

Patient Access staff register and pre-register patients, verify insurance and eligibility, process physician orders, collect patient payments, and complete medical necessity and compliance checks. They explain and distribute required forms and patient education materials, obtain signatures, and document interactions. The role also operates the telephone switchboard, conducts account audits, and uses quality auditing and reporting systems to support accurate accounts and clean claims.

The position pays $17.00–$18.15 per hour, based on experience. CRCR certification is required within six months of hire and is company-paid. The posting describes benefits including healthcare, time off, retirement, well-being programs, tuition reimbursement, professional certification, and incentive programs.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire; company-paid.
• Ability to work onsite at Ballad - Hancock County Hospital in Sneedville, Tennessee.
• Must reside and be authorized to work in the United States.

Nice To Haves

• At least one year of customer service experience.
• Inquisitiveness and openness to innovation, including AI, to explore better processes and improve patient and client experiences.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, and receive and process physician orders.
• Use an overlay tool and provide customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide compassionate customer service during patient and other interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED