Patient Access Specialist - Part-time

Ensemble Health Partners • Pottstown, PA

5d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services, following organizational policies, processes, goals, and regulatory requirements. The position includes patient registration and pre-registration, insurance and medical-necessity checks, patient education and consent processes, point-of-service collections, account auditing, and customer service. It also operates the telephone switchboard as applicable. The role is part-time and onsite at Tower - Pottstown Hospital in Pottstown, Pennsylvania. Pay is $17.00–$18.15 per hour, based on experience.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• CRCR certification required within 9 months of hire; company paid.
• Must be able to work onsite at Tower - Pottstown Hospital in Pottstown, Pennsylvania.

Nice To Haves

• Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Assign accurate medical record numbers (MRNs) and complete medical-necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use the overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow policies and provide compassionate customer service during patient interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED