Patient Access Specialist - Part-Time

Nemours Children's Health•Jacksonville, FL

3d•Onsite

About The Position

Nemours Children's Health is seeking a part-time Patient Access Specialist for its Admitting Department. The role is an onsite first point of contact for patients and families and supports a positive experience through accurate registration, insurance verification, appointment scheduling, point-of-service collections, and revenue cycle processes. With occasional guidance, the specialist helps resolve registration, billing, insurance, and payment-related inquiries while providing excellent customer service. The position also provides administrative support, maintains patient charts and required documentation, and helps keep the lobby and work area organized. The ideal candidate is adaptable, accountable, comfortable working independently and with a team, and committed to clear communication, accurate information, and continuous improvement.

Requirements

High School Diploma or equivalent.
Minimum of 2-3 years of medical office experience.
Strong critical thinking and problem-solving skills.
Ability to work independently while contributing positively to a team environment.
Experience with patient collections and revenue cycle processes.
Clear, courteous, and professional communication abilities.
Commitment to providing accurate information and supportive service to patients and colleagues.
Accountability and ownership of responsibilities, with consistent delivery of high-quality service.

Nice To Haves

Specialized training beyond high school (1-2 years preferred).
Bilingual in English and Spanish.
Experience with the Epic electronic health record system.
Adaptability, initiative, relationship-building skills, and enthusiasm for learning new systems, tools, and processes.

Responsibilities

Obtain, verify, and update patient demographic information.
Complete patient check-in and check-out processes accurately and efficiently.
Distribute clinic-specific forms and required documentation.
Verify guardianship information and obtain insurance cards.
Verify insurance coverage and eligibility.
Secure authorization and referral information as needed for each encounter.
Create and maintain patient charts within the electronic health record (EHR) system.
Collect copays, prepayments, and outstanding patient balances.
Assist with registration, billing, insurance, and payment inquiries.
Support revenue cycle activities while maintaining excellent customer service standards.
Schedule patient appointments according to departmental policies and procedures.
Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.
Sort and distribute mail, medical records, and other correspondence.
Receive delivered equipment and documents.
Maintain a clean, organized, and professional lobby and work area.
Participate in staff meetings, educational sessions, and ongoing training.
Take phone messages and provide administrative support as needed.
During downtime, perform additional duties, including attaching claims to visits and working assigned work queues.