Part-Time Patient Access Specialist

UnitedHealth Group•Walnut Creek, CA

17h•$18 - $32•Onsite

About The Position

The Part-Time Patient Access Specialist is an integral member of the team and the first point of contact for people inquiring about the provider’s practice. The role organizes the practice’s daily activities and paperwork. The position is part-time at 32 hours per week, with variable shifts between 7:30 a.m. and 8:15 p.m., Monday through Sunday, and occasional overtime based on business needs. On-the-job training is provided. The position is primarily based in Walnut Creek, California, and may require coverage at other local facilities in Pleasanton and Brentwood. The role verifies insurance eligibility and benefits, obtains and documents referral and authorization information, identifies and attempts to collect outstanding patient balances, trains staff on systems and processes, serves as a superuser for primary computer systems, and contributes to department improvements and special projects. It also performs Patient Access Representative duties and maintains current knowledge of admission, registration, and preregistration requirements. The hourly pay range is $18.00 to $32.00, based on full-time employment. Compensation depends on factors including local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of experience in a hospital, office, customer service, or phone support setting.
Ability to work part-time, 32 hours per week, on variable days and shifts Monday through Sunday between 7:30 a.m. and 8:15 p.m., including occasional overtime based on business needs.
Ability to work at local sites in Walnut Creek, Pleasanton, and Brentwood, California, as needed.
Strong interpersonal, communication, and customer service skills.

Nice To Haves

At least 1 year of experience with prior authorizations.
At least 1 year of experience working with electronic health records.
Experience using Microsoft Office products.
Experience in a hospital patient registration department, physician’s office, or other medical setting.
Experience in insurance reimbursement and financial verification.
Experience requesting and processing financial payments.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Ability to perform basic mathematics for financial payments.

Responsibilities

Verify insurance eligibility and benefits on assigned accounts using electronic verification systems or by contacting payers directly.
Use approved scripting when contacting payers directly.
Obtain referral, authorization, and pre-certification information and document it in the system.
Identify outstanding balances from patients’ previous visits and attempt to collect amounts due.
Train staff on computer systems, new processes, payer updates, and assigned reporting.
Function as a superuser for primary computer systems.
Proactively identify and lead department improvement opportunities.
Work on special projects as needed.
Perform the duties of a Patient Access Representative.
Maintain up-to-date knowledge of admission, registration, and preregistration requirements for all areas.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
Incentive programs.
401(k) contribution.