ER - Patient Access Specialist - Non Cert (4:30pm-3:00am)

Good Samaritan • Vincennes, IN

4d

About The Position

The Patient Access Specialist greets and registers patients and collects payments in compliance with applicable state and federal regulations and hospital policies and procedures. The role serves as an ambassador of Good Samaritan and cultivates its PRIDE values: patient, respect, integrity, dignity, and excellence. Registration may be conducted by phone or in person, including at the bedside or in a registration booth, for outpatient, inpatient, emergency, and observation services.

The position also verifies insurance eligibility, handles patient payments and financial assistance information, answers inquiries and correspondence, and performs cash-handling and deposit-preparation duties. The employee must obtain Certified Patient Access Specialist (CPAS) certification within six months of hire.

Requirements

• High school graduate.
• Obtain Certified Patient Access Specialist (CPAS) certification within six months of hire.
• Proficient in spelling, grammar, punctuation, and other language skills.
• Proficient in keyboarding, data entry, and business writing.
• Ability to convey a positive and professional image to patients and employees.
• Ability to establish and nurture beneficial business relationships.
• Ability to maintain composure in high-pressure situations.

Nice To Haves

• Associate's degree.
• Knowledge of the health care revenue cycle.
• Insurance knowledge and terminology and understanding of medical terminology.
• Knowledge of medical billing and collection practices.

Responsibilities

• Collect information by phone or in person to accurately register patients for outpatient, inpatient, emergency, and observation services.
• Verify insurance eligibility and discuss Advanced Beneficiary Notices (ABNs) when appropriate.
• Apply knowledge of insurance and enter information correctly for reimbursement of services received.
• Collect, secure, and post patient payments.
• Greet patients and provide routing assistance to the appropriate point of service.
• Handle phone, fax, and email inquiries.
• Balance cash drawers and petty cash and perform change functions.
• Prepare funds for deposits.
• Answer correspondence.
• Provide patients with financial assistance information and explain submission and processing when appropriate.
• Perform other duties as assigned by the Patient Access Supervisor or Director of Hospital Revenue Cycle.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED