PATIENT ACCESS SPECIALIST - ER

McDonough District Hospital • Macomb, IL

4d

About The Position

The Patient Access Specialist arranges for the efficient and accurate collection of registration, admission, and discharge data for patients arriving in the Emergency and/or Registration Departments. The role also provides general clerical support and receptionist duties to those departments. Duties are performed within established operational policies and procedures, and the specialist collaborates with department staff to support effective departmental operations.

Requirements

• High school graduation.
• Typing/keyboarding experience with a minimum speed of 35 words per minute.
• Successful completion of the designated orientation program for the position.
• Knowledge of medical terminology, technical equipment used, and hospital and departmental policies and procedures.
• Ability to use tact, courtesy, and diplomacy when dealing with employees, supervisors, doctors, patients, and the general public.
• Ability to express thoughts clearly and concisely, both verbally and in writing.
• Ability to apply critical thinking to assess situations and summon appropriate help when needed.
• Ability to follow processes and techniques that support compliance with policies, procedures, and standards of care.
• Ability to work with patients from varied populations, including culturally diverse patients and patients with pain, abuse or neglect concerns, or diagnosis- or procedure-specific needs.

Nice To Haves

• Previous medical receptionist or clerical experience, or a background in general office work.

Responsibilities

• Collect registration, admission, and discharge data accurately and efficiently for patients arriving in the Emergency and/or Registration Departments.
• Provide general clerical support and receptionist duties to the Emergency and/or Registration Department.
• Follow established operational policies and procedures.
• Collaborate with department staff to support effective departmental operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 457B plan with employer match for full-time employees
• Company-paid short-term disability
• Company-paid long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED