Patient Access - Free Standing ER

Trinity Health • Fort Lauderdale, FL

2d

About The Position

The Patient Access role supports patient registration and financial processes in a free-standing emergency room. The position gathers accurate demographic and financial information, responds to patient inquiries, assesses patient or guarantor financial status, and completes related insurance and financial functions. It also coordinates with insurance payors and hospital teams to support authorizations, payment collection, reporting, and patient eligibility needs.

Requirements

• High school diploma or GED.
• Excellent customer service, communication, and organizational skills, with the ability to multitask.

Nice To Haves

• Certified Patient Account Technician (CPAT) certification is preferred but not required.
• An associate's degree, or being in the process of obtaining one, is preferred.

Responsibilities

• Register patients by obtaining necessary and accurate financial and demographic information.
• Receive, investigate, and respond to inquiries and questions in a pleasant and helpful manner.
• Determine the financial status of the patient and/or guarantor and complete financial and insurance-related functions and signatures.
• Communicate with third-party payors, obtain insurance benefits, and obtain insurance authorizations.
• Collect money due from the patient at admission or, in the emergency room setting, before discharge.
• Complete all necessary reports.
• Communicate with Case Management, Patient Financial Services, the Self/Pay/Medicaid Eligibility Team, and other departments when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED