Patient Access Specialist I

Outpatient Imaging Affiliates - OIA - Franklin, TN • Franklin, TN

3d

About The Position

Outpatient Imaging Affiliates is seeking a motivated, compassionate, and strong communicator to join its patient-focused team. The Patient Access Specialist performs specialized office functions in a medical setting that require independent judgment. The role supports patient care through phone correspondence, appointment scheduling, coordination of orders, records and data management, and collaboration with Imaging Center staff. The position handles HIPAA-sensitive information and contributes to team responsibilities, including meetings, trainings, and in-services. The career ladder offers potential advancement to Patient Access Specialist II.

Requirements

• One year of medical office experience.
• Ability to work independently and multitask.
• Excellent customer service skills.
• Ability to provide accurate and concise documentation.
• Knowledge of medical and radiology terminology.
• Ability to understand, read, write, and speak English.
• Ability to interact professionally with managers, coworkers, clients, referring providers, patients, and vendors.
• Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and data retrieval.

Nice To Haves

• Radiology experience.
• High school diploma or equivalent.
• Knowledge of medical terminology.

Responsibilities

• Handle phone correspondence and schedule appointments.
• Coordinate and assemble orders with daily schedules.
• Maintain and use office equipment, including fax machines, computers, and printers.
• Collaborate with Imaging Center staff to facilitate timely patient care.
• Maintain records and files, compile data, and prepare reports.
• May manage supply inventory and/or medical records.
• Handle HIPAA-sensitive information and observe the importance of HIPAA regulations.
• Research requests and provide support to resolve issues and answer questions.
• May perform special projects requiring additional training and skills.
• Perform other duties as assigned.
• Participate as a team member, remain accountable for personal work responsibilities, and take initiative to help others.
• Maintain regular and reliable attendance, including attending scheduled team meetings, trainings, and in-services.

Benefits

• Paid time off and holiday pay.
• Health insurance, including medical, dental, vision, and prescription coverage, with HSA and FSA accounts.
• 401(k) plan with company match.
• Company-paid life insurance.
• Short-term and long-term disability.
• Employee Assistance Program.
• Remote and hybrid work opportunities for select roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED