Patient Access Specialist I
About The Position
The Patient Access Specialist manages administrative duties related to patient intake while following established guidelines and procedures. The role serves as a key point of contact for patients and supports efficient scheduling, accurate registration, and a seamless, high-quality patient experience. Daily work includes interacting with patients in person and by phone to support check-in and check-out; scheduling, rescheduling, and canceling appointments according to provider guidelines and availability; collecting and updating demographic and insurance information; verifying insurance eligibility and benefits; collecting co-pays and other applicable payments; processing referrals and authorizations; and responding to patient inquiries professionally. Work also includes verifying demographics and registering patients in Epic, obtaining and verifying insurance coverage, scheduling appointments, and promoting MyChart activation. The specialist may also schedule for assigned special projects, such as Healthgrades or Seven Corners virtual visits. The position requires strong critical-thinking and problem-solving skills in a fast-paced environment, patient-centered customer service, working knowledge of insurance processes, billing practices, and medical terminology, and the ability to navigate Epic scheduling and registration tools. The specialist must manage multiple tasks accurately and communicate and collaborate effectively with patients, providers, and care teams. This is a remote position. Employees living within approximately 1–1.5 hours of the Connection Center in Tacoma, Washington, must complete on-site training for the first three weeks to 90 days, depending on training needs. Remote training options are available for employees outside the local commuting area. A reliable high-speed internet connection with a minimum download speed of 100 Mbps is required, as is the ability to connect directly to a modem or router with an Ethernet cable; Wi-Fi-only connections are not sufficient.
Requirements
- One year of customer service work experience.
- Reliable high-speed internet with a minimum download speed of 100 Mbps.
- Ability to connect directly to a modem or router using an Ethernet cable; Wi-Fi-only connections are not sufficient.
Nice To Haves
- Healthcare environment experience.
Responsibilities
- Interact with patients in person and by phone to support check-in and check-out processes.
- Schedule, reschedule, and cancel appointments according to provider guidelines and availability.
- Collect and update patient demographic and insurance information and register patients in Epic.
- Obtain and verify insurance coverage, eligibility, and benefits.
- Collect co-pays and other applicable payments at the time of service.
- Process referrals and authorizations according to clinic and payer requirements.
- Respond to patient inquiries with clear, professional communication.
- Promote MyChart activation.
- Schedule for special projects as assigned, such as Healthgrades or Seven Corners virtual visits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
