Patient Access Specialist I

OIA Staffing • Franklin, TN

2d

About The Position

Outpatient Imaging Affiliates is seeking a motivated, enthusiastic, compassionate communicator to join its patient-focused team. The Patient Access Specialist performs specialized office functions requiring independent judgment in a medical setting. The role supports patient care through scheduling, correspondence, records and data handling, and collaboration with Imaging Center staff. The position requires attention to customer service, accurate documentation, confidentiality, teamwork, and reliable attendance.

Requirements

• One year of medical office experience.
• Ability to work independently and multitask.
• Excellent customer service skills.
• Ability to provide accurate and concise documentation.
• Knowledge of medical and radiology terminology.
• Ability to understand, read, write, and speak English.
• Ability to interact professionally with managers, coworkers, clients, referring providers, patients, and vendors.
• Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and data retrieval.

Nice To Haves

• Radiology experience.
• High school diploma or equivalent.
• Knowledge of medical terminology.

Responsibilities

• Handle phone correspondence and schedule appointments.
• Coordinate and assemble orders with daily schedules.
• Collaborate with Imaging Center staff to facilitate timely patient care.
• Maintain records and files, compile data, and prepare reports.
• Potentially manage supply inventory and/or medical records.
• Handle HIPAA-sensitive information and follow the importance of applicable regulations.
• Research requests and provide support to resolve issues and answer questions.
• Perform special projects that may require additional training and skills.
• Perform other duties as assigned.
• Participate as a team member, remain accountable for personal work responsibilities, and take initiative to help others.
• Maintain regular and reliable attendance, including scheduled team meetings, trainings, and in-services.

Benefits

• Paid time off and holiday pay.
• Health insurance, including medical, dental, vision, and prescription coverage, with HSA and FSA accounts.
• 401(k) plan with company match.
• Company-paid life insurance.
• Short-term and long-term disability.
• Employee Assistance Program.
• Remote and hybrid work opportunities for select roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED