Operations Supervisor Jobs

About The Position

Requirements

• High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
• Five years of experience in a retail environment; the posting also states this experience requirement applies if the education requirement is not met.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• Experience supporting front-end or back-end operations in a retail environment.
• Experience in a customer service role.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with Manager-on-Duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Assign team members to activities, ensure adequate coverage for customer demand, and redeploy staff when needed.
• Participate in interviews and provide input into selection decisions for associates in the assigned area, as applicable.
• Connect with team members regularly, identify challenges, and elevate issues when appropriate.
• Provide timely feedback, coaching, redirection, recognition, and development support to associates; partner with the ASM when formal disciplinary action is needed.
• Encourage associates to share ideas and best practices, empower them to make decisions, and promote growth and collaboration.
• Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
• Coach the team to follow processes and improve operational efficiency and customer service readiness.
• Monitor and drive achievement of operational performance metrics; identify barriers and implement timely solutions.
• Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing work.
• Monitor safe use of store power equipment and address violations.
• Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
• Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for theft or security risks.
• Recommend and implement operational strategies to reduce unproductive time, waste, product loss, and customer impact.
• Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt to work challenges and organizational change.
• Oversee and improve back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and staging deliveries.
• Ensure back-end operations do not impede customers’ ability to shop, including keeping floors clear and merchandise stocked.
• Drive efficient movement of product from receiving to sales departments through freight unloading, receiving, and stocking.
• Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
• Drive activities that support safe and efficient delivery processes, including picking and staging product for delivery.
• As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
• Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
• Ensure associates are equipped to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
• Shift associates to areas with high customer traffic or department hotspots as needed and manage associate responses to call buttons.
• Validate that aisles remain clean, safe, and free of clutter; hand off shift observations to the next MOD.
• Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending accounts
• Health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Tuition assistance and trade skills scholarships
• Maternity and parental leave
• Adoption assistance
• Associate discount and broad discount platform
• Annual bonuses, based on eligibility
• Employee Stock Purchase Plan, based on eligibility
• Deferred compensation plan, based on eligibility
• Grant awards, based on eligibility
• Business Travel Accident insurance
• Learning and development opportunities
• Wellness programs