School Operations Supervisor

Stride, Inc.•US - VA - Remote, VA

1d•$38,098 - $67,000•Remote

About The Position

The Private School Operations Supervisor serves as a subject matter expert for K12 private school operational processes and support services. The role manages complex operational activities, resolves escalated issues, drives process improvements, and leads cross-functional initiatives supporting enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes. This is a remote position. The role requires a flexible schedule, with the ability to work additional hours as needed, and travel of up to 10%.

Requirements

High school diploma or GED.
At least 4 years of directly related operational, enrollment, customer support, or administrative experience, or at least 3 years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.
High attention to detail and focus on quality in a high-volume environment.
Ability to work independently effectively and efficiently.
Excellent customer service skills and prior customer support experience.
Strong time-management and organizational skills.
Strong written and verbal communication skills.
Ability to respond appropriately to feedback, mentoring, and coaching.
Ability to manage competing priorities in a deadline-driven atmosphere and demonstrate resilience.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, Project, and Visio, and web proficiency; advanced proficiency in Microsoft Office, particularly Excel for reporting and analysis.
Flexible schedule and ability to work additional hours as needed.
Ability to travel up to 10%.
Ability to pass required background checks.
Demonstrated subject matter expertise in private school operational processes and systems.
Ability to independently manage complex operational assignments and resolve non-routine issues.
Strong analytical and problem-solving skills, including the ability to identify trends and recommend solutions.
Experience leading projects, coordinating stakeholders, and driving process improvements.
Ability to exercise sound judgment when interpreting policies, procedures, and business requirements.
Advanced organizational and prioritization skills to manage multiple competing priorities.
Strong customer service orientation and commitment to operational excellence.
Ability to collaborate effectively across departments and influence outcomes without direct authority.
Ability to adapt to changing priorities and business needs in a fast-paced environment.

Nice To Haves

Associate's degree.
Bachelor's degree in Business, Education, Operations, Communications, or a related field.
Experience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms.
Experience creating operational reports, dashboards, or performance metrics.
Experience facilitating training and mentoring team members.
Demonstrated success leading continuous improvement or process optimization initiatives.
Experience supporting large-scale enrollment, education, or customer operations environments.

Responsibilities

Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.
Independently manage and prioritize high-volume service queues while adhering to service-level agreements and operational performance standards.
Perform and oversee complex student account administration, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.
Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements.
Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.
Develop, document, and maintain standard operating procedures, workflows, and training materials.
Provide informal coaching, training, and operational guidance to team members and new hires.
Monitor quality standards and conduct audits to ensure transaction accuracy, data integrity, and compliance with established policies and procedures.
Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes.
Support implementation of new systems, tools, operational initiatives, and business process changes.
Research, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments.
Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making.
Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools.
Lead special projects and strategic initiatives with defined business objectives and deadlines.
Perform other duties as assigned.