Court Operations Supervisor - Natick District Court

Massachusetts Trial Court • Natick, MA

1d • $84,354 - $124,324 • Onsite

About The Position

The Court Operations Supervisor supports the oversight and supervision of Local 6 office staff and the business operations of the Clerk’s/Register’s/Recorder’s office or a Probation Office. The role works under the direction of the Department Head and helps ensure that office operations and staff activities support the District Court’s mission of administering justice fairly, impartially, and in a timely manner.

The position may support hiring and promotion processes, work assignments, policy and procedure implementation, employee evaluations, staff training, communications, operational metrics, and investigations of misconduct. It supervises clerical-unit work activities, supports case and records management, and monitors employee performance and conduct. The position may also coordinate internal control planning, time and attendance reporting, local training, and technology support, and may represent the court division on committees and working groups.

Requirements

• Bachelor’s degree from an accredited university or college.
• Six years of related work experience with demonstrated ability to perform supervisory duties.
• Equivalent combinations of education and experience may be considered.
• Knowledge of modern office equipment and technology, including computers and applicable software.
• Knowledge of departmental and court policies and procedures, the Code of Ethics, employee-supervision principles and practices, court schedules or Probation activities, state statutes, and legal documents and terminology.
• Skills in organization and time management, attention to detail, data entry, and customer service.
• Ability to establish effective working relationships; prepare clear and accurate reports and conduct research; maintain records and confidentiality; communicate effectively orally and in writing; work independently and follow instructions; maintain trial or hearing exhibits in an orderly manner; and identify problems and develop creative solutions.

Nice To Haves

• MassCourts experience preferred.

Responsibilities

• Supervise and manage clerical-unit work activities, including office management, performance evaluations, guidance, procedures, case processing, records management, statistics, and accounting functions.
• Meet with court personnel and others, as needed, to discuss ways to improve court-session and related work efficiencies within established guidelines.
• Help ensure that division staff comply with statutes, best practices, and Trial Court policies and procedures.
• Monitor employee performance and conduct for compliance with Trial Court personnel policies, local office policies, and the Local 6 Collective Bargaining Agreement.
• Gather facts related to conduct or performance issues at the Department Head’s direction and, as directed, impose low-level discipline such as warning or reprimand letters.
• Assist with annual performance reviews and draft professional-development and continuous-improvement action plans for Local 6 employees, as directed.
• Participate in hiring and promotion processes for clerical staff.
• Monitor and approve Local 6 employee time and attendance, review related paid sick leave reports, and report suspected patterns of abuse to the Department Head.
• Coordinate and prepare annual updates to the office Internal Control Plan and Risk Assessments for Department Head review.
• Serve as a court liaison to the Judicial Informational Services Department for electronic equipment and software and may perform Local User Expert duties for MassCourts and other office information systems.
• Assist with implementing and coordinating local training and education opportunities for Local 6 staff, as directed.
• Serve on committees and working groups as a court-division representative, as directed.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager