Rehab Operations Supervisor

Intermountain Health•Wheat Ridge, CO

4d•$27 - $41•Onsite

About The Position

Intermountain Health is seeking an experienced, collaborative Rehab Operations Supervisor to lead an operational team focused on delivering excellent service and achieving performance goals. The supervisor hires, develops, and engages team members and fosters a positive, accountable, compassionate, diverse, and customer-focused team culture. As a subject matter expert and escalation point, the supervisor helps resolve problems and remove operational barriers, supports KPI achievement, and champions continuous improvement and standardized best practices. The role oversees team expenses and staffing resources, including FTE allocations, overtime, scheduling, budgeted hours, and timecards, and is accountable for employee metrics, operational performance, compliance, and customer service. This is an on-site position at the Wheat Ridge Clinic in Wheat Ridge, Colorado. Core business hours are Monday through Friday, with hours that may vary based on clinic needs. The scheduled workweek is 40 hours. The hourly range is $26.74 to $41.28, with the actual rate dependent on experience.

Requirements

Demonstrated operational experience and proficiency in prior roles.
Demonstrated leadership abilities, including proactive listening, team building, coaching, mentoring, trustworthiness, accountability, reliability, knowledge, a growth mindset, continuous learning, and compassion.
Demonstrated high engagement and performance, with a passion for leadership and developing others.
Ability to manage variable and challenging work, deliver high-quality work on time, manage time effectively, and handle tasks and projects.
Ability to listen and communicate effectively with employees from diverse backgrounds.
Demonstrated alignment with company and department goals and strategies.
Ability to see and read information, documents, and monitors and identify equipment and supplies.
Ability to interact verbally and hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity to manipulate complex and delicate equipment with precision and accuracy, including frequent computer use.

Nice To Haves

Previous leadership or supervisory experience.
Experience with Epic, particularly Registration, Scheduling, and/or Referrals.
Demonstrated ability to develop and engage high-performing teams.
Experience supporting operational performance and KPIs.
Strong problem-solving skills and a continuous improvement mindset.
Bachelor's degree in a business or health-related course of study from an accredited institution; education is verified.
Three years of leadership experience in a previous operational role.

Responsibilities

Hire, onboard, train, mentor, develop, and engage team members; provide coaching, support, corrective action, and career planning.
Create a team culture of engagement, compassion, diversity, accountability, and customer focus.
Manage team expenses and staffing resources, including FTE budget allocations, overtime, scheduling, budgeted hours, and timecard approval and oversight.
Serve as a subject matter expert, representative for the product and department, and escalation point; help solve problems and remove operational barriers.
Support project management and consistent implementation of processes and standardized best practices.
Oversee operational performance, employee metrics, department and company KPIs, and achievement of goals.
Champion continuous improvement and ensure compliance with rules and regulations.
Support delivery of excellent customer service.