Rehab Operations Supervisor

Intermountain Health • Wheat Ridge, CO

2d • Onsite

About The Position

Intermountain Health is seeking an experienced, collaborative Rehab Operations Supervisor to lead an operational team focused on excellent service and performance goals. The supervisor hires, develops, and engages team members, fostering a positive, accountable, compassionate, diverse, and customer-focused culture. Serving as a subject matter expert and escalation point, the role helps solve problems, remove operational barriers, support KPIs, and champion continuous improvement through consistent processes and standardized best practices.

The position oversees team talent development and operational performance, including staffing and expense management, employee metrics, departmental and company KPIs, compliance, and customer service. It is based on-site at the Wheat Ridge Clinic in Wheat Ridge, Colorado. Core business hours are Monday through Friday and may vary according to clinic needs; the scheduled workweek is 40 hours. The listed hourly range is $26.74–$41.28, with the actual rate depending on experience.

Requirements

• Demonstrated operational experience and proficiency in previous roles.
• Demonstrated leadership abilities, including being proactive, a good listener, a team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, compassionate, and committed to continuous learning and growth.
• Demonstrated engagement and performance, with a passion for leadership and developing the success of others.
• Ability to handle variable and challenging work, deliver high-quality work on time, and manage time, tasks, and projects.
• Ability to listen and communicate effectively with diverse employees.
• Demonstrated alignment with company and department goals and strategies.
• Ability to see and read information and monitor screens, assess customer needs, communicate verbally and understand spoken information, and use hands and fingers to manipulate equipment and operate a computer.

Nice To Haves

• Bachelor's degree in a business- or health-related course of study from an accredited institution; education is verified.
• Three years of leadership experience in a previous operational role.
• Previous leadership or supervisory experience.
• Experience with Epic, particularly Registration, Scheduling, and/or Referrals.
• Demonstrated ability to develop and engage high-performing teams.
• Experience supporting operational performance and KPIs.
• Strong problem-solving skills and a continuous improvement mindset.

Responsibilities

• Hire, onboard, train, mentor, and develop team members, providing coaching, corrective action, and career planning and progression.
• Create a team culture of engagement, compassion, diversity, accountability, and customer focus.
• Manage team expenses and workforce resources, including FTE budget allocations, overtime, scheduling, budgeted hours, and timecard approval and oversight.
• Serve as a subject matter expert and representative for the product and department, manage projects, act as an escalation point, solve problems, and remove barriers.
• Oversee team operational performance, including employee metrics, department and company KPIs, goal attainment, and continuous improvement.
• Ensure compliance with rules and regulations and support the delivery of excellent customer service.

Benefits

• A comprehensive benefits package with programs intended to support well-being across physical, mental, and spiritual health, and a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager