Operations Manager Jobs

About The Position

Requirements

• 5+ years of experience in General Management, Branch Management, Operations Management, or Multi-Site Leadership
• Background in commercial cleaning, janitorial services, facility management, building maintenance, or service industry operations
• Proven success with budgeting, cost control, workforce management, and EBITDA growth
• Strong leadership skills: team leadership, conflict resolution, coaching, and strategic planning
• Experience with B2B account management, contract services, and recurring revenue models
• Ability to analyze operational reports, labor modeling, staffing metrics, and production rates

Nice To Haves

• Leadership in service-based industries (cleaning, maintenance, security, staffing, logistics, facilities)
• Experience managing hourly employees, high-volume hiring, and turnover environments
• Experience with CRM systems, workforce management software, or scheduling platforms (Paycor, Paylocity, ADP, UKG, etc.)

Responsibilities

• Lead branch operations, multi-site operations, and field service teams
• Manage full P&L (profit & loss), budgeting, forecasting, and EBITDA performance
• Oversee labor cost control, staffing, scheduling, overtime management, and productivity metrics
• Drive customer retention, account management, and client satisfaction
• Manage commercial cleaning, janitorial services, building services, and facility maintenance operations
• Execute business development strategies, B2B sales growth, and contract expansion
• Lead team development, employee engagement, performance management, and coaching
• Ensure compliance with OSHA, safety regulations, quality control, and company policies
• Track and improve KPIs: revenue growth, gross margin, labor percentage, service delivery, and retention

Benefits

• Highly competitive compensation, including a strong bonus structure tailored for executive-level performance