Senior Manager, AV Operations & Events

Okta•San Francisco, CA

About The Position

The Senior Manager, AV Operations & Events leads a globally distributed team of employees, contractors, and vendor partners responsible for AV systems, hybrid meetings, executive events, and workplace technologies. The role combines operational leadership with long-term planning, process improvement, technology standards, vendor management, and people development. This leader oversees daily AV support and workplace technology services across global offices, as well as in-person, virtual, and hybrid meetings. They guide technical and logistical planning for high-visibility events, executive forums, company meetings, and external-facing productions, and serve as a trusted technical advisor to executives and senior leaders. The role also drives service standardization, performance measurement, cross-functional collaboration, and improvements to globally scalable technology and event experiences.

Requirements

At least 8 years of experience in AV operations, workplace technologies, unified collaboration, enterprise support, or event production.
Experience leading global or distributed teams, including employees, contractors, and vendor partners.
Strong people-leadership skills and a record of developing talent, building team capability, and improving team performance.
Proven ability to support executive stakeholders and deliver high-pressure, high-visibility events.
Advanced knowledge of AV systems, workplace technologies, unified communications platforms, SaaS tools, and support operations.
Strong communication skills, including the ability to explain technical topics to non-technical audiences.
Ability to make sound decisions in complex, fast-moving environments with limited oversight.
Bachelor’s degree preferred in Computer Science, Networking, Audiovisual, Project Management, or a related field, or equivalent practical experience.
Experience with AV-over-IP, unified communications platforms, Zoom, Microsoft Teams, Webex, QSC, Dante, Crestron, Shure, Ross Ultrix, audio consoles, and related production systems.
Working knowledge of networking concepts that affect AV performance, including Wi-Fi, DNS, QoS, VLANs, and enterprise connectivity.
Understanding of security, collaboration platform governance, service accounts, shared storage, and event services best practices.

Nice To Haves

Dante, CTS, Jamf, Q-SYS, or related certifications.
Experience standardizing event formats such as all-hands meetings, town halls, fireside chats, and executive meetings.
Strong understanding of audio and video signal flow, production workflows, and IT networking principles.
Experience building alignment with senior decision-makers and acting as a proactive thought partner.
Ability to solve ambiguous problems with creativity, ownership, and minimal oversight.

Responsibilities

Lead the global AV Operations and Events team, setting goals, operating standards, and service expectations across regions.
Coach and develop team members through regular feedback, career development, cross-training, and succession planning.
Oversee daily AV support, workplace technology services, and in-person, virtual, and hybrid meetings across global offices.
Lead technical and logistical planning for high-visibility events, executive forums, company meetings, and external-facing productions.
Serve as a technical advisor for C-level executives, senior leaders, and white-glove events.
Manage production vendors, venues, statements of work, requests for proposals, and external partners to ensure quality and cost-effective delivery.
Drive standardization, documentation, maintenance practices, incident management, and root cause analysis for AV and workplace technology services.
Use metrics and dashboards to track utilization, service-level agreements, support trends, spending, room performance, and event demand.
Partner with Workplace, IT, Security, Communications, and business teams to improve collaboration spaces, event experiences, and hybrid work capabilities.
Evaluate industry trends and recommend technology, process, and service improvements that can scale globally.
Document standards and train support teams in consistent AV and event support practices.
Lead complex initiatives and make decisions in fast-moving environments with limited oversight.