Senior Manager, AV Operations & Events

Okta•San Francisco, CA

3d•$166,000 - $228,800

About The Position

The Senior Manager, AV Operations & Events leads a globally distributed team of employees, contractors, and vendor partners supporting audiovisual systems, hybrid meetings, executive events, and workplace technologies. The role balances operational excellence with long-term planning, process improvement, technology standards, vendor management, and people development. The leader oversees global AV operations and events, daily AV and workplace technology support, and in-person, virtual, and hybrid meetings across offices. They guide technical and logistical planning for high-visibility events and serve as a trusted technical advisor to executives and senior leaders. The position also drives service standards, documentation, maintenance, incident management, analytics, cross-functional collaboration, and globally scalable improvements.

Requirements

At least 8 years of experience in AV operations, workplace technologies, unified collaboration, enterprise support, or event production.
Experience leading global or distributed teams, including employees, contractors, and vendor partners.
Strong people-leadership skills and a record of developing talent, building team capability, and improving team performance.
Proven ability to support executive stakeholders and deliver high-pressure, high-visibility events.
Advanced knowledge of AV systems, workplace technologies, unified communications platforms, SaaS tools, and support operations.
Strong communication skills, including explaining technical topics to non-technical audiences.
Ability to make sound decisions in complex, fast-moving environments with limited oversight.
Experience with AV-over-IP, unified communications platforms, Zoom, Microsoft Teams, Webex, QSC, Dante, Crestron, Shure, Ross Ultrix, audio consoles, and related production systems.
Working knowledge of networking concepts affecting AV performance, including Wi-Fi, DNS, QoS, VLANs, and enterprise connectivity.
Understanding of security, collaboration platform governance, service accounts, shared storage, and event services best practices.
Ability to document standards and train support teams on consistent AV and event support practices.

Nice To Haves

Bachelor’s degree in Computer Science, Networking, Audiovisual, Project Management, or a related field, or equivalent practical experience.
Dante, CTS, Jamf, Q-SYS, or related certifications.
Experience standardizing event formats such as all-hands meetings, town halls, fireside chats, and executive meetings.
Strong understanding of audio and video signal flow, production workflows, and IT networking principles.
Experience building alignment with senior decision-makers and acting as a proactive thought partner.
Ability to lead complex initiatives and solve ambiguous problems with creativity, ownership, and minimal oversight.

Responsibilities

Lead the global AV Operations and Events team, setting goals, operating standards, and service expectations across regions.
Coach and develop team members through regular feedback, career development, cross-training, and succession planning.
Oversee daily AV support, workplace technology services, and in-person, virtual, and hybrid meetings across global offices.
Lead technical and logistical planning for high-visibility events, executive forums, company meetings, and external-facing productions.
Serve as a technical advisor to C-level executives and senior leaders, including for white-glove events.
Manage production vendors, venues, statements of work, requests for proposals, and external partners to ensure quality and cost-effective delivery.
Drive standardization, documentation, maintenance practices, incident management, and root cause analysis for AV and workplace technology services.
Use metrics and dashboards to track utilization, service-level agreements, support trends, spending, room performance, and event demand.
Partner with Workplace, IT, Security, Communications, and business teams to improve collaboration spaces, event experiences, and hybrid work capabilities.
Evaluate industry trends and recommend scalable technology, process, and service improvements.
Document standards and train support teams in consistent AV and event support practices.