Operations Support Manager

CGI • Chicago, IL

1d • Hybrid

About The Position

The position supports the operations of CGI’s growing Chicago Business Unit across Illinois, Indiana, Wisconsin, Michigan, Kentucky, and western Ohio. Although the posting describes the opportunity as Senior Consultant, Operations Management, it emphasizes broad exposure to Business Unit and Metro operations and the opportunity to develop toward future operations leadership. The role reports directly to the Business Unit Operations Leader and works with leadership to support execution and business performance while helping establish the operational foundation of an expanding Business Unit.

The role is intended for candidates local to Chicago, Illinois, and requires a hybrid, on-site presence three days per week. The successful candidate will contribute to operational governance, business planning, executive reporting, cross-functional projects, process improvement, and stakeholder coordination. CGI describes its culture as emphasizing ownership, teamwork, respect, and belonging, and offers opportunities to develop skills and build a career within the organization.

Requirements

• Experience in operations, business management, or cross-functional project or program coordination.
• Experience in the IT consulting industry.
• Hands-on experience supporting business planning, operational reporting, or governance activities.
• Ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment.
• Advanced proficiency with Microsoft Office tools, including Excel, PowerPoint, Outlook, and SharePoint.
• Strong written and verbal communication skills, including the ability to prepare executive-ready materials.
• Experience or strong interest in using AI and automation tools to enhance business processes, reporting, and decision-making.
• Ownership mindset, execution focus, and reliable follow-through.
• Highly organized and detail-oriented, with a commitment to accuracy and quality.
• Analytical thinking and the ability to turn data into clear, actionable insights.
• Proactive problem-solving skills and willingness to investigate details.
• Comfort managing parallel workstreams and shifting priorities.
• Collaborative approach and ability to build trust and influence across levels without formal authority.
• Self-motivation and ambition, with a genuine desire to develop into an operations leader within CGI.

Nice To Haves

• Experience with reporting or business intelligence tools.

Responsibilities

• Support operational governance across the Business Unit to promote alignment, consistency, and efficiency.
• Help establish and continuously improve operational processes, policies, and tracking mechanisms.
• Monitor compliance with operational expectations and proactively flag issues.
• Coordinate executive-level meeting cadence, agendas, materials, and follow-ups.
• Contribute to planning cycles, including Local Operations, Global Operations, Business Planning, and other corporate programs.
• Develop executive reporting, dashboards, and presentations aligned with corporate standards.
• Translate data into insights that support decision-making and business priorities.
• Maintain planning rhythms and visibility into Business Unit performance in partnership with leadership.
• Support and, where appropriate, lead cross-functional projects and strategic initiatives from initiation through execution.
• Assist with change management approaches to support adoption and minimize disruption.
• Help align initiatives with broader business goals and strategic priorities.
• Identify opportunities to streamline processes, improve reporting accuracy, and reduce friction in daily execution.
• Build and maintain tools, templates, and playbooks that support operational consistency and scalability.
• Drive accountability through structured tracking, follow-ups, and proactive issue resolution.
• Connect business functions and support alignment and clarity across stakeholders.
• Build working relationships with Business Unit leadership, corporate teams, and cross-functional partners.
• Respond to ad hoc strategic requests and provide timely, organized insights to senior leaders.

Benefits

• Competitive compensation, including a profit participation program.
• Comprehensive medical, dental, and vision benefits.
• Basic life and accidental death and dismemberment insurance.
• Matching contributions through a 401(k) plan and a CGI share purchase plan.
• Paid accrued vacation leave, ranging from 10 to 20 days per year depending on job level, relevant prior experience, and years of service.
• 10 paid holidays per year.
• At least 80 consecutive hours of paid sick/safe leave, except where applicable state or local law requires more.
• Paid parental leave, ranging from 20 to 70 consecutive business days depending on circumstances and applicable laws.
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to the time summoned.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.
• Opportunity to be an owner from the first day of employment.
• Support from leaders and opportunities to deepen skills and broaden horizons.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed