Operations Support Manager

Avnet • Chandler, AZ

3d

About The Position

The Operations Support Manager tactically manages the alignment of customer demand, supplier commitments, procurement execution, and inventory across Avnet Integrated Solutions programs. The role is an operational link between Demand Planning, Buyers, suppliers, internal cross-functional teams, and customers, helping ensure that supply commitments remain aligned with customer requirements.

The manager proactively identifies and resolves demand and supply gaps, drives supplier commitments, manages planning and purchasing exceptions, and supports inventory optimization. The role owns and maintains the customer build plan, ensuring customer requirements, component and material availability, purchase order coverage, supplier commitments, and build requirements remain synchronized. It also coordinates execution across stakeholders and escalates material risks when needed.

Requirements

• Typically, 8+ years of work experience with a bachelor's degree or equivalent.
• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Responsibilities

• Tactically align customer demand, supplier commitments, purchase orders, and required delivery or build dates; identify and resolve shortages and misalignment.
• Monitor demand and supply changes to identify potential shortages, excess inventory, and schedule risks before they affect customers.
• Own and maintain the customer build plan as the operational source for near-term execution, keeping it aligned with customer demand, inventory, open purchase orders, supplier commitments, and build requirements.
• Identify material constraints affecting planned builds, drive recovery actions, track supply gaps through resolution, and escalate material risks when required.
• Manage supplier commitments against customer requirements, following up on missing, late, or insufficient commitments and coordinating escalation and recovery actions.
• Partner with Buyers to align purchase orders with validated demand and lead times; monitor open purchase orders and resolve aged, obsolete, or invalid lines.
• Drive purchasing exceptions, including push, pull, cancellation, quantity, and date changes, and address missing or insufficient purchase order coverage.
• Partner with Demand Planners to validate demand signals, review MRP exceptions, and coordinate procurement or planning actions.
• Challenge discrepancies among forecasts, demand signals, purchase order coverage, supplier commitments, inventory, and customer requirements.
• Support inventory optimization by balancing service requirements against excess and obsolete inventory risk; coordinate mitigation actions such as purchase order changes, supplier expedites, or demand realignment.
• Monitor inventory against current and future customer requirements and maintain visibility of critical shortages, owners, and recovery actions.
• Coordinate across Demand Planning, Procurement, Operations, Program Management, suppliers, and customer-facing teams; participate in execution reviews, communicate status, and drive actions to closure.
• Keep customer demand, supplier commitments, purchase orders, inventory, and build requirements synchronized to prevent customer delivery or inventory issues.

Benefits

• Generous paid time off
• 401(k) and pension plan
• Paid holidays
• Family support, including paid leave, surrogacy, and adoption
• Medical, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Health savings account and flexible spending account
• Education assistance
• Employee development resources
• Employee wellness, leadership development, and mentorship programs
• Flexible working arrangements
• Programs supporting employee well-being
• Opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager