Support Operations Manager

Versova•Thompson, IA

2d•Onsite

About The Position

The Support Operations Manager oversees maintenance, repair, and operational support activities across multiple facilities and grounds. The role develops and implements maintenance plans, leads support staff, and promotes operational excellence, facility integrity, efficiency, and compliance with regulatory standards. This full-time, onsite position is based in Thompson, Iowa, and reports to the Business Unit Leader. The position includes managing maintenance and fleet operations, directing projects and contractors, coordinating with Production and other department heads, and responding to customer inquiries. Work involves a combination of office duties and on-site facility management, with regular travel between facilities. The Manager should be comfortable in varied environments, including production facilities, and have flexibility in working hours to address urgent issues or oversee critical projects. Occasional work at heights or in confined spaces may be required.

Requirements

Bachelor's degree in Facilities Management, Engineering, or a related field, or equivalent experience.
At least 5 years of experience in facilities management or support operations.
At least 3 years in a leadership role.
Wastewater Operator License.
Comprehensive knowledge of building systems, maintenance practices, and regulatory requirements.
Strong leadership and team management skills.
Proficiency in project management and financial analysis.
Excellent problem-solving and strategic planning abilities.

Nice To Haves

Experience in agricultural or food production facilities.
Familiarity with regulatory requirements in the agriculture industry.
Knowledge of energy management and sustainability practices.
Experience with facilities management software and CMMS systems.

Responsibilities

Develop and implement maintenance plans and quality standards for facilities, grounds, vehicles, and equipment.
Manage workflow, scheduling, and resource allocation across multiple sites.
Oversee contractor relationships and large-scale maintenance projects.
Ensure compliance with safety protocols, regulatory requirements, and bio-security measures.
Direct maintenance of critical systems, including power systems and waste management.
Coordinate with Production teams on facility preparations for operational activities.
Collaborate with department heads to align facility management with business objectives.
Drive continuous improvement initiatives in support operations, targeting cost reduction where possible.
Manage equipment maintenance requests, work orders, and purchase orders.
Procure appropriate tools, equipment, supplies, and training for shop operations.
Provide prompt, professional solutions for customer inquiries and suggest service improvements.
Assist with purchases of vehicles and equipment to enhance operations.
Manage emergency repairs and oversee preventative maintenance for vehicles and equipment.
Guide scheduling, dispatch operations, and vendor relationships for vehicle services.
Develop and implement fleet maintenance schedules and vehicle replacement programs.
Track vehicle performance, identify improvement areas, and optimize efficiency.
Perform other duties as assigned.