Operations Support Manager

Amentum•Lansing, MI

1d•$115,000 - $130,000

About The Position

Amentum is seeking an experienced maintenance-related Operations Support Manager to coordinate new client business startups and administer the Commercial group’s technical training program. The role coordinates transition activities to meet contractual timelines and engages stakeholders during startup. It also provides supplemental leadership support to site operations teams at multiple client locations. The manager coordinates startup activities according to prescribed plans, assesses contractual processes and facility maintenance responsibilities at client locations, and helps launch maintenance services to the agreed scope. The role administers the company’s online learning management system (LMS), technical skills assessments, training assignments and records, and develops and delivers online and instructor-led training. It also provides leadership support at client sites and prepares regular and ad hoc reports for customers and leadership. This position requires frequent travel, including travel in one- to two-week intervals, and work from Amentum offices, client sites, and remote office locations. Travel plans and operational support needs may change according to customer and business priorities.

Requirements

Bachelor’s degree in business or a technical field.
10 or more years of experience in a commercial setting in maintenance or a similarly related discipline.
Facility and/or process maintenance background.
Knowledge of skilled trades, technical disciplines, their requirements, and associated skill sets.
Some instructional design, training instructor, or similarly related experience and/or education.
Knowledge of HVAC, mechanical, electrical, pneumatic, robotics, controls, or related areas.
Knowledge of training systems, programs, and assessments, including hands-on, classroom, and virtual formats.
Experience managing maintenance teams and providing maintenance services.
Experience with MS Word, PowerPoint, Excel, SharePoint, and Outlook.
Ability to learn new systems and applications.
Ability to work effectively in a team, communicate clearly in writing and verbally, manage individual workflow, improve processes, adapt to changing requirements, and show initiative and commitment to company goals.
Strong commitment to producing high-quality work.
Ability to travel to multiple client locations and support changing operational needs.
Ability to lift up to 15 pounds and perform the physical activities described in the posting, including bending, reaching, carrying, stooping, kneeling, and climbing.
Occasional standing, walking, sitting, handling office equipment, typing or writing, reaching, talking, and hearing; vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Experience with Articulate 360 or similar learning development tools.
SCORM knowledge and familiarity.
Knowledge of OSHA training requirements.
Maintenance manager or supervisory background.
Technical maintenance skills and experience.

Responsibilities

Research, review, analyze, and interpret responsive information for contract awards.
Prepare management reports, reviews, and documents for internal and external use.
Coordinate new-business startup activities according to a prescribed plan with internal functional group owners and clients.
Travel to client locations to assess contractual processes or facility maintenance responsibilities and start up maintenance services to the agreed scope.
Administer the company’s online LMS and technical training program, including skills assessments, training assignments, and monitoring training requirements.
Develop online training courses using third-party software packages, documents, and video.
Manage training records and certificates.
Develop and deliver additional instructor-led and online self-paced training.
Travel to client sites to support site operations teams from different leadership perspectives.
Draft and submit standard and ad hoc reports, including weekly, monthly, and incident reports, to customers and leadership.
Adapt to changing priorities, schedules, and budgets while managing multiple tasks.
Work independently and as part of an integrated team, maintaining organization, time management, motivation, and integrity.
Be available occasionally at night and on weekends when operational needs require it.