Operations Support Manager

NOV • Houston, TX

2d

About The Position

The Fortress Operations Support Manager manages a team that keeps day-to-day business operations around the US running smoothly. The role improves workflows, coordinates across regional teams, and helps resolve operational issues. The manager leads a team responsible for the support functions needed for a successful service business, including daily administration of ERP functions, customer communications related to SOA and billing, asset management, and other responsibilities identified by the Fortress Operations Director.

Requirements

• Working knowledge of frac operations and the daily support needs of regional US oilfield service operations.
• Excellent problem-solving, interpersonal communication, and operational management skills.
• Self-motivated and detail-oriented.
• Experience tracking metrics and using data to improve processes.
• Experience managing vendors, budgets, or cross-functional projects.
• Working knowledge of Windows 10 OS and Microsoft Office.
• Interpersonal skills, including subordinate evaluation, motivation, and concise communication.

Responsibilities

• Oversee the placement of materials and tools in each region to ensure resources are available for the next day’s operations.
• Control inventory costs and inventory management processes across the organization.
• Monitor tool usage and operational metrics, identify trends, and recommend cost-cutting and efficiency improvements.
• Help manage vendor relationships, tools, supplies, and budgets as needed.
• Coordinate the billing workflow with each region and NOV finance and accounting.
• Administer ERP workflows, ensure they run smoothly across the organization, and escalate issues.
• Oversee daily support activities and ensure requests, issues, and escalations are handled promptly.
• Identify, evaluate, and implement efficiency optimization projects while promoting continuous improvement.
• Perform other duties identified by the Fortress Operations Director to support daily operations.
• Be available to work weekends and holidays as needed to support regional operations and workshop demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed